Water in New Albany
The 2020 census counted 10,825 people in New Albany, in Franklin County and Licking County. It is about 13 miles from downtown Columbus.
New Albany is supplied by Columbus Water & Power as a contract community. Columbus treats Scioto River and Big Walnut Creek surface water, and Scioto Valley groundwater at the Parsons Avenue plant. The 2025 report lists finished-water hardness of 5.7–7.3 grains per gallon by plant (98–125 mg/L) and a system summary of 115 mg/L. The city does not publish which plant feeds a single New Albany address, so that range is the number we use, and we still test at the house. Columbus Water & Power says a home filter is not required to make the water safe to drink. On this supply, a softener or filter is a choice about taste, odor, scale, and how appliances wear, not a safety fix.
City of Columbus water (Columbus Water & Power) - listed contract community publishes a hardness figure for this supply: 5.7-7.3 gpg (98-125 mg/L) 2025 annual avg by plant; system avg 115 mg/L.
ZIP codes on file for New Albany are 43054.
Water softener installation here
A softener in New Albany is justified by the published hardness above, not by a statewide map. It reduces scale and spotting. It does not take out chlorine, PFAS, or nitrate. Repair calls usually follow salt bridges, resin that is exhausted, or a unit sized for a different hardness than New Albany actually has.
Nearby cities
Gahanna is 5.6 miles from New Albany, in Franklin County. Water there is City of Columbus water (Columbus Water & Power) - listed contract community. Published hardness: 5.7-7.3 gpg (98-125 mg/L) 2025 annual avg by plant; system avg 115 mg/L.
Westerville is 6.9 miles from New Albany, in Franklin County. Water there is City of Westerville Water Division (own 7.5 MGD plant); Columbus serves 'various parts' of Westerville per Columbus contract list. Published hardness: ~7 gpg (~125 mg/L).
Pataskala is 7.7 miles from New Albany, in Licking County. We have not confirmed Pataskala's public supplier, so that page does not state one.
Reynoldsburg is 8.6 miles from New Albany, in Franklin County. Water there is City of Columbus water (Columbus Water & Power) - listed contract community. Published hardness: 5.7-7.3 gpg (98-125 mg/L) 2025 annual avg by plant; system avg 115 mg/L.
More in New Albany
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Questions people ask
Who supplies drinking water in New Albany?
City of Columbus water (Columbus Water & Power) - listed contract community. City of Columbus water (Columbus Water & Power) - listed contract community publishes a hardness figure for this supply: 5.7-7.3 gpg (98-125 mg/L) 2025 annual avg by plant; system avg 115 mg/L.
Is the water in New Albany hard?
5.7-7.3 gpg (98-125 mg/L) 2025 annual avg by plant; system avg 115 mg/L. That is the published figure, in the units the utility used. Spots on glass and scale in a water heater are the household signs. The test confirms the number at the address.
How is New Albany different from Gahanna?
Gahanna is 5.6 miles from New Albany, in Franklin County. Water there is City of Columbus water (Columbus Water & Power) - listed contract community. Published hardness: 5.7-7.3 gpg (98-125 mg/L) 2025 annual avg by plant; system avg 115 mg/L.
Do I need a water softener in New Albany?
Only if the hardness at the house matches the problem you see. The published figure for this supply is 5.7-7.3 gpg (98-125 mg/L) 2025 annual avg by plant; system avg 115 mg/L. A softener addresses that mineral hardness. It will not fix chlorine taste or a well-water sulfur smell.